Snapchat is one of the top world social media that many people use to interact with one another. It’s simplicity and features make it fun to communicate with others in a fun and different way. However, some people have been complaining that they can’t connect with this app from their phone. Don’t worry, before panicking, find out the reasons and steps on how to fix Snapchat could not connect.
Snapchat is a messaging media that lets people communicate with one another by text messages, videos, and photos. They can even take pictures through the app using certain filters available. This is what makes the app fun and a favorite to many people.
There are many reasons why Snapchat faces errors and can’t connect. So, before you delete your app, try to find the reason and fix it. Normally, the reasons are simple, and they are easy to solve. To help you out, here are the reasons for the error and steps on how to solve them:
1. Internet Connection
One of the main reasons why Snapchat can’t connect or login is because of the poor internet connection. Normally, if you only use the app for messaging, it doesn’t need a strong connection. However, if you are downloading or looking at videos and photos, you’ll need a strong connection. If not, Snapchat won’t be able to connect.
So, if your Snapchat can’t connect, try checking your internet connection. If your internet seems poor, try running the mobile data first. Then turn on the app again and see if it can connect. Try using Wi-fi too, to make sure you get a stable and strong internet connection.
2. Snapchat not Updated
The next reason why Snapchat usually can’t connect is that it is the old version. Snapchat always updates their app to become better for their users. After they release their new version, people can still use the old version for a certain time. However, after a certain time, Snapchat will enable the old version and make people use the new version.
Therefore, one of the steps on how to fix Snapchat could not connect is by upgrading it. First, check out your app store and see whether there is a newer version of the app. If there is a newer version, then upgrade the app so you can start using it. However, before upgrading the app, make sure you have a stable internet connection, so it doesn’t disturb the process.
3. Phone Error
Sometimes the reason for this error is because of an error on your phone. Error on phones can occur because of many reasons such as having too much memory which makes it work slow. If you often face this kind of problem, then you can fix it by deleting some of the apps you don’t use.
However, if you don’t want to delete any apps, then how to fix Snapchat could not connect it by restarting your phone. Force your phone to restart, so it can work normally again. Sometimes, your device just simply needs a quick refresh to make things work normal again.
4. Banned in Some Countries
People must know that Snapchat is not available in all countries in the world. In fact, in some countries, this app is banned. However, people can still use and connect to the app by downloading and installing a VPN. Use this app if Snapchat is banned in your country.
On the other hand, if you live in a country that allows Snapchat then turn off or close a VPN. Because sometimes this can be the reason why you can’t connect to your Snapchat.
5. App Error
If you have tried all the steps above and your app still can’t connect, then the app may be error and broken. An easy way on how to fix Snapchat could not connect is deleting the old app first. Then, reinstall it again and try logging in.
If after this step your app can connect normally, then there is no issue. However, if it occurs again and you have tried the other steps above, try to contact their customer service.
6. Contact Snapchat Customer Service
If you’ve tried all the steps above and your Snapchat still faces the same problem, then contact Snapchat customer service. You can contact them through your Application store, then choose the app and customer support or contact them through Snapchat Support Page.
In the box available, write down the issue you are facing and since when you have been facing it. Normally, they will reply and get back to you quickly.
Try the steps on how to fix Snapchat could not connect one by one. Because most of the causes above are the main reason why people can’t connect to their Snapchat. So, if you happen to face this error don’t panic by deleting your app. Just try the steps above, and you’re good to go.